Image used by permission, The W. Edwards Deming Institute ®
A Brief History
Educated as an Engineer, later specializing in Mathematical Physics
He taught statistical product quality administration to the American defense industry during WWII
He brought the same message to the Japanese export industry. However, he expanded his message to include management responsibilities and consumer/market research
- Emperor awarded him a medal
Rediscovered by the American automotive industry he grew his ideas to cover new roles for management built upon his original teaching
- President awarded him a medal
He has been called the father of the third wave of the Industrial Revolution
By What Method
A Departure from Common Models for Management
Challenging Us to Consider
What does variation tell us about:
The process, the people in the process
Economic Control
Predictability
Types of actions
Understanding people and their interactions with:
Each other
Circumstances
Systems
To have an appreciation for a system:
interdependent components working together
Obligation of a component
Stability
To explore profound (deep) knowledge:
How knowledge is created and revised
The mind legislates for reality
Choice-of-concept depends on it's usefulness for action
Rational thinking
A Frame to Improve the Company
as a Whole
A New Message for Management
Build a foundation to navigate the future economy
Deeper understanding of the business environment where we live
Merge scientific management with human relations management
Release untapped potential of people
Better collaboration within the company
Increase company-wide efficiency and effectiveness
Improve insight into what is actually going on in the organization
Better insight about the real capabilities of the organization